How we work
NPG Now we're here when you need us
You can call, e-mail or send a support ticket to your account manager. And, if something goes wrong with your site's delivery - we'll contact you to let you know we're on the case.
Our process is designed to get you up and running as quickly as possible.
A successful ongoing maintenance relationship depends on getting started the right way. Our process below lets you transition to our services, fix any immediate issues, and build a plan for the future.
01 on-boarding
Our team will sit down with you for an initial on-boarding strategy session. We'll take an inventory of your technology stack, assess the current state of your implementation, and work to formulate a transition plan to NPG Now. And, we'll assign you an account manager that will be your ongoing support and maintenance contact.
02 triage & transition
The first step: triage. We'll access your website and any other platforms, assess the current situation, and work to develop a staging environment where we can update, clean and secure all necessary components.
03 findings & recommendations
Our team will relay to you any findings and recommendations that were uncovered during the initial triage stages of our engagement. It's up to you to decide what to do first!
04 ongoing management & support
Our team will work with you in three ways. First, we'll work to respond to any requests you may have, as they arise. Secondly, we'll meet with you on an ongoing basis to discuss your goals and objectives and suggest improvements. Finally, don't forget that 24/7/365 we are watching your website for any issues that may arise and responding when one does.
